Customer Service is not a Four-Letter Word…
[this post originally appeared January 30th, 2009 at blog.team366.net. I’m editing it and republishing it here for use outside of real estate]
So on Wednesday, we got a fair bit of snow dumped on us in the Ann Arbor area. It fouled up the roads, was generally a pain to travel through and seriously messed up one of my windshield wipers.
You never realize how much you depend on those wipers until they don’t work correctly…
So, on my way home, I stopped into our local Advance Auto Parts for a single replacement wiper blade. I anticipated paying for the blade, opening the package, removing the old blade and installing the new blade.
You Know What Happens When You Assume…
Rob, the guy behind the counter, zeroed in on me as soon as I came through the door. Greeted me warmly and inquired why I had poked my head into the store. When I explained what I was looking for, he took one look at my car (he saw me pull up) and asked what year it was. He then asked which blade I was replacing, found it, cashed me out and then headed for the door with wiper blade in hand.
Shocked that he was heading to the door, I asked what he was doing, “I’ll replace it for you if that’s okay.”
