We're NOT #1!
At our office meetings (we don’t have ‘sales’ meetings), we use words like ‘service,’ ‘excellence,’ ‘communication,’ ‘under-promise’ and ‘over-deliver.’ We discuss topics like ‘managing expectations’ and ‘providing value-added service’ and ‘becoming the trusted expert.’ We talk about challenges we’ve had with clients and situations, and we share what we’ve learned from those experiences with one… Continue Reading

